SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Aún no las pruebo pero me llegaron completas y bien empaquetado, me encantoooo.
جيد جدا توصيل سريع
todo llegó en excelentes condiciones tanto las cajas como las agujas bien embalado
llegó antes de lo esperado
tienen buena pinta las agujas, queda probarlas aver cómo van de holgura y demás...
llego muy rápido
Me llego súper y ya las estrené buen producto me llego en 20 días
muy buen producto, llega un poco aplastada la caja pero, el producto bien, lo único malo es que actualmente estan cobrando un envio exagerado, de mayor valor que el producto, cuando era gratis el envio.
buen filo mete bien la tinta ala piel
Tal como en la descripción ahora voy a probarlo
llego muy rápido todo llego completo y bien empacado , eh comprado varias cajas y me han salido muy bueno tienen buen filo y deja los trabajos muy bien terminados
estoy muy satisfecho con mi compra lo recomiendo ampleamente volveré a comprar tambn recomiendo mucho al vendedor muy atento tanto como aló que preguntas y sobre todo aló de tu envío esta al 100% para brindarle la mejor satisfacción al cliente muy amable recomendado 10/10 esto es muy independiente aló de paqueteria los de paqueteria me retrasaron mi pedido pero el vendedor siempre atento brindando información sobre el pedido
buen producto
excelente ajajajajfjalNcjakLen urosamzn y tú oye y yi jxkalcmclflal nckslalcndlalekvjcan cnfkslamzcjcisoalxncelsoal cnckodsma
item arrive in good condition and it's nice to used I will buy this again..
Pretty good! Thanks seller :)
buen filo para tatuajes en seciónes cortas lo recomendable
👍👍👍👍👍👍👍 très très bonne qualité je les recommande
Excelente como llego rápido y completo recomiendo las agujas de buenas calidad aunque el filo no dura mucho
fue rápido la entrega
Excelente calidad
todo excelente
la caja llegó en buen estado , antes del tiempo estimado y en muy buenas condiciones, recomiendo al vendedor
vieram antes do prazo, em perfeito estado e bem embaladas. Ainda não usei, mas acredito serem boas.
Ayudan con un trazo limpio, no se tapan al instante como otras marcas