SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product as described. I recomend this seller.
kolor paska bardzo ładny z trzech zamówionych jeden niezamykal się. zapuecia ca cienkie o delikatne. cena adekwatna do paska.
Conforme à la description
conforme
Anta gata doko sa Akai kutsu haite sa Kocchi no mizu wa nigai sa Kocchi wa hoso michi sa Suimasen, gomennasai Chotto tooshite kudasai Jyama shinaide kudasai Sotto shite kudasai
muy práctico, tiene abre fácil como un arete
Es justo lo ofrecido
тонкий, гладкий. думаю,сойдет.
bien
sangle assez fine mais très bien
Más estrecha de lo que esperaba. Color exacto al del anuncio. los anclajes se ven un poco endebles, no sé si resistirá el peso de mi bolso
The colour is true, but the strap is very flimsy. However, you get what you pay for. It is value for money, but I wouldn't put too much weight on it.
Good quality
Perfect for what I needed. I love that it is very light weight. I am replacing a metal chain with this, and my purse feels so much lighter and more comfortable. It's almost hard to believe it's the same purse by how it feels so light.
se ajusta a lo descrito
Conforme à la description
👍🏻👍🏻👍🏻
La couleur de la boucle n’est pas la même que celle des mousquetons. La boucle est cuivre et les mousquetons sont dorés. Attention donc ! Pas très bonne qualité du matériel… très léger…
Lovely light brown color with golden hooks. I use it to replace the original strap which was less wide and comfortable.
Super pasek
okej chociaż wydaje mi się że metal jest bardzo niskiej jakości i za jakiś czas zrobi się ciemniejszy
Très joli
Nice to touch, carbin and other metal parts are of golf shade, more like for smaller and lighter bags or weight, shipped in 11 days to Slovakia which is 8 days earlier
Все, як на фото
Якість цілком влаштовує. Колір в живу краще ніж на фото. Ціна, особливо за монети, супер. Дійшло швидко.